FAQs

Q. Who does Concept work for?

A. We work for you the policyholder and not the insurance company. The insurance company will have someone looking after their interests, in the main this will be a Loss Adjuster. Our role is to ensure your interests are looked after and a full and fair settlement is reached.

Q. Do I have to get quotes?

A. No, in a nutshell, if we are appointed as your claims representative, there is no need to gain additional quotes, as we will survey the damage and provide a full detailed report with cost to your insurer on your behalf. This is an unfair practice by insurance companies in any instance as they are putting you in a position to vet and quantify an appropriate contractor.